To change your order, email us immediately on info@premierprint.net or call 01603 620888 quoting your order number.

Due to our high speed turnaround, your items will be printed soon after you place the initial order. However, we will always do our best to change the order as late as possible.

If you upload the wrong artwork, email the correct artwork immediately to info@premierprint.net quoting your order number.

Due to our high speed turnaround, your items will be printed soon after you place the initial order. However, we will always do our best to update the order as late as possible.

If you need to amend the shipping address of your order, please email us the correct address to info@premierprint.net. Alternatively, you can call us on 01603 620888 quoting your order number.

Due to our high speed turnaround, your items will be printed soon after you place the initial order. However, we will always do our best to update the order as late as possible.

If you need to cancel your order, please email info@premierprint.net or call 01603 620888 quoting your order number. We will refund your money as soon as possible. However, there will be a small percentage handling fee to cover our costs.

Due to our high speed turnaround, your items will be printed soon after you place the initial order. This means we can only accept order cancelations up to an hour after placing your order online.

Once your order has been dispatched, we will email you a tracking number. The email will include a link to the couriers website.

We would recommend that you contact the couriers who are delivering your order. It may be that they have tried to deliver your order and there was no one in to receive the order. They may have left your order with a neighbour or in a safe place. The couriers website will tell you in the tracking section exactly what has happened to your order and where it is.

If for some reason you are still unable to locate your order, then please email us at info@premierprint.net or call us on 01603 620888. Our dedicated team will be more than happy to try and assist you.

If in the unlikely event you are unhappy with your print order, please phone us on 01603 620888 immediately with your order number at hand. One of our customer services team can then assist you. We may ask you to supply images so that we can gain a better understanding of the issue.

If you are wishing to get this problem resolved outside of our working hours, please email info@premierprint.net providing as much detail as possible. Please attach any images that will help us to realise the problem. One of our customer services team will be more than happy to help.

Within a week of your order being dispatched, you will receive a follow up email prompting you to leave a review on our website. You can either submit a review via our website by clicking here. Alternatively, you can leave a review on the bottom of each product when you view it via our website.

At Premier Print UK, we are able to accept a variety of different formats. This includes PDF, EPS, TIFF, JPEG, GIF and PNG.

When you are providing us with your own artwork, please make sure that you supply a high resolution PDF as CMYK and print ready. If you are sending images, please ensure that they are of high enough resolution as possible.

If you are sending over an EPS file, please ensure that all fonts are outlined.

We do not accept Microsoft Word files as they are not a print ready format. Microsoft Word is fine for desktop printers.

If you are using a modern version of Microsoft Word, it is possible to save your file as a PDF. However, check when you open the PDF file that nothing has moved or if there are font problems.

Ideally, we would never recommend producing any designs for print in Microsoft Word. Instead, use applications such as QuarkXpress or InDesign.

Our maximum file size upload is 100mb.

If your file size is over 100MB, we recommend two platforms which are both free to register with and use. Dropbox will allow you 1GB of storage and We Transfer will allow 2GB of storage.

Simply create a folder and upload your file to it, then share the folder to our email address at info@premierprint.net. If you are sending a file as part of a web order, please remember to put in your order reference number within the email.

Trim marks on a file indicate where the product is to be cut to the desired size. Also, it refers to finished size of a product.

The bleed is the area to be trimmed and ensures that no unprinted edges occur in the final trimmed document.

The safe margin is the area between the text and graphics that are not meant to be trimmed.

When providing a business card (for example), please supply the PDF as one document of front and back. If you require a spot UV (such as for the logo), we suggest using either Photoshop or Illustrator. Create a single layered version of the logo and make it 100% Magenta. Then put that layered file into the third page of the PDF in the correct position.

At premierprint UK we print in CMYK. When submitting your artwork, please ensure that all files and images are converted to CMYK before sending. Although we will accept your file in RGB, your artwork will be converted to CMYK at our studio prior to print. This could affect the colours that you were expecting.

A typical delivery costs around £12.

Our main couriers are UK Mail. However, for deliveries within a designated area to our Norwich office, we can deliver personally using our own van.

We can ship orders internationally. However, this is a special service and we currently do not take orders online via our website.

If you are from outside of the UK and wish to place an order, either email info@premierprint.net, phone (+44) 1603 620888 or use our enqiry form on our contact page. A member of the Premier Print UK team will gladly assist you with your overseas enquiries and provide you with and emailed quotation.

We are able to deliver on a Saturday. However, this is a special service and will require an additional fee. This can be selected when at the checkout for your order. Our Saturday delivery fees are:

Saturday Standard (7am – 7pm) – deliveries will be charged at £30
Saturday Pre Noon – deliveries will be charged at £30
Saturday Pre 10am – deliveries will be charged at £35

If you live within the surrounding areas to our Norwich office, you are welcome to pick up your order if this is more convenient.

Step 1: Select your products, add them to your basket and proceed to the checkout.
Step 2: Select the option to pick up the order yourself.
Step 3: We will send you a text or email when your order is ready for collection. When you arrive at Premier Print UK, your order will be boxed or wrapped up ready to go.

We accept the following debit and credit cards:

✓VISA
✓MasterCard
✓Maestro
✓Solo

We also accept PayPal.

Credit accounts can be organised by special arrangement, as we insist on specific requirements. You can either email us at info@premierprint.net or phone us on 01603 620888 to find out more information.

We do not make any charges for using a credit card at the checkout.

No, we do not store any credit or debit card details on our servers or databases.

Please email info@premierprint.net or call 01603 620888 quoting the order number. We will then arrange for a copy of the invoice to be sent to you.

Once your order has been dispatched, you will be emailed a VAT invoice. If you require a copy invoice for an older order, either email info@premierprint.net or call 01603 620888 remembering to quote the order number. We will then arrange for a copy invoice to be sent through to you.

Some types of printing are subject to VAT dependent on the content of the artwork being printed on them. For example, a flyer is normally zero rated. However, if the artwork being printed onto it contains a form, or could be deemed to be a voucher (e.g. “bring this flyer with you and receive 10% off your meal”) then the item becomes standard rated. VAT will then have to be charged on it.

All business stationary, posters, roller banners and exhibition stands are subject to VAT.

This is only a small snippet of the VAT rules for printed products. For more information, please see the following government website: www.gov.uk/business-tax/vat

The current VAT rate for standard printed products is 20%.

Our Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you while you are visiting and using our site. Please read our Privacy Policy here for more information.

Our Terms & Conditions policy can be read by clicking here.

Our Delivery & Collection policy can be viewed by clicking here.

Our Returns & Refunds policy can be viewed by clicking here.

We use ECO friendly vegetable based inks as we believe that printing should be as kind to the environment as possible. This is just one of the ways we help to achieve this.

We use a wide variety of paper stocks from many different suppliers. As it is a natural product, from time to time the feel can vary. However, we constantly monitor this to ensure the best quality product.